DIGITAL RESPONSIVENESS LOOP IN THE DEMOCRATIC GOVERNANCE OF INDONESIA'S FREE NUTRITIOUS MEAL PROGRAMME
DOI:
https://doi.org/10.32938/jan.v8i2.11029Keywords:
digital democratic governance, government responsiveness, public sentiment, social media, Free Nutritious Meal ProgrammeAbstract
This study examines government responsiveness to public opinion on social media about Indonesia’s Free Nutritious Meal Programme. Using a qualitative case study design, this article combines a secondary sentiment dataset of 4,968 public comments, document analysis of official government communication, and thematic content analysis. The findings show that public sentiment toward the programme is dominated by negative and neutral responses, reflecting concerns over food safety, budget transparency, implementation readiness, and policy targeting. The findings indicate a gap between public sentiment pressure and the visibility of government response mechanisms. Although official complaint channels and public clarifications exist, the publicly available evidence does not yet show a fully dialogic, transparent, and traceable feedback loop. These limitations can be understood in relation to bureaucratic hierarchy, weak operational standards for digital response, limited institutional coordination, and uneven public-sector digital communication capacity. The findings suggest that government responsiveness on social media should not be understood merely as a communication function, but as a core dimension of digital democratic governance that links public sentiment, institutional response, accountability, and policy legitimacy
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